Senior Digital Workplace Engineer – Virtual Desktop Delivery

Corebridge Financial • Houston, TX

5d • Hybrid

About The Position

The Senior Digital Workplace Engineer – Virtual Desktop Delivery will be responsible for the virtual desktop environment, including 1) ongoing operations of the existing environment and 2) the strategic design, implementation, and optimization of our target state, multi-cloud environment. This role is crucial for ensuring a secure, scalable, and high-performance virtual desktop and application experience for our global workforce, leveraging a hybrid solution that includes Citrix DaaS/Virtual Apps and Desktops, Microsoft Windows 365, and Amazon WorkSpaces.

Requirements

• 10+ years of experience in IT, with at least 5 years specializing in the design and engineering of large-scale Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS) environments.
• Deep Subject Matter Expertise (SME) in Citrix DaaS/Virtual Apps and Desktops including WEM, PVS/MCS, and NetScaler/Gateway.
• Proven hands-on experience designing and managing Microsoft Windows 365 (Cloud PCs) and integration with Microsoft Intune, Azure AD, and Azure Virtual Desktop (AVD).
• Strong experience with Amazon WorkSpaces deployment, management, and optimization within the AWS ecosystem.
• Expertise in Windows Server and Windows 10/11 operating systems, GPOs, Active Directory/Azure AD, and identity management.
• Proficiency in scripting and automation (PowerShell is essential).
• Solid understanding of networking concepts related to VDI (latency, bandwidth, load balancing, firewalls, and protocols like RDP, HDX, PCoIP).
• Strong ability to mentor and train junior engineers and document complex architectures for operational handover.
• Excellent written and verbal communication skills with the ability to 1) partner with a diverse stakeholder base to understand needs and develop technology requirements that deliver on them, and 2) articulate complex technical concepts to both technical teams and executive leadership.
• Demonstrated ability to troubleshoot complex, multi-vendor issues under pressure.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Relevant professional certifications are highly desirable: Citrix Certified Expert - Virtualization (CCE-V) or Citrix Certified Professional - Virtualization (CCP-V)
• Microsoft Certified: Azure Virtual Desktop Specialty or Windows 365 Specialty
• AWS Certified Solutions Architect – Associate or AWS Certified SysOps Administrator

Responsibilities

• Lead the design and architecture of our next-generation VDI/DaaS platform, integrating Citrix DaaS (or Virtual Apps and Desktops), Windows 365, and Amazon WorkSpaces into a cohesive and performant hybrid solution.
• Develop technical roadmaps for the EUC environment, including migration strategies, lifecycle management, and adoption of new technologies (e.g., containerization, secure browser isolation).
• Ensure the VDI/DaaS architecture adheres to security best practices (Zero Trust, least privilege, data encryption) and organizational compliance standards.
• Conduct capacity planning, demand forecasting, and performance modeling to ensure the environment is correctly scaled, optimized for cost, and highly available.
• Design and implement robust Disaster Recovery (DR) and Business Continuity (BC) plans for all virtual desktop infrastructure.
• Implement, configure, and maintain core components of Citrix (Cloud Connectors, StoreFront, WEM, Director, NetScaler/Gateway), Windows 365 (Cloud PCs, Intune integration, provisioning policies), and Amazon WorkSpaces.
• Develop automation and orchestration scripts (e.g., PowerShell, Terraform, Python) for provisioning, monitoring, image management, and system tuning.
• Manage and optimize desktop images (Golden Images) and application layering technologies (e.g., FSLogix, Citrix App Layering) to ensure a fast, consistent, and resilient user experience.
• Serve as a Tier 3 escalation point for complex technical issues related to VDI/DaaS, including logon latency, network performance (HDX, PCoIP), security, and application delivery problems.
• Collaborate with Network, Cloud Infrastructure (Azure/AWS), and Security teams to integrate VDI/DaaS solutions seamlessly.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees