Senior Desktop Engineer

VyStar Credit Union•Jacksonville, FL

About The Position

The Senior Desktop Engineer is a technical leader in the development, integration, testing, distribution and maintenance of endpoint management platforms, client applications,operating systems, and endpoint devices for the VyStar enterprise environment. Reporting to the IT Desktop Engineering Manager, this position uses practical experience and working knowledge of industry standard tools, methods and techniques to create standards to manage VyStar’s end user technology and digital experience.. This position will be responsible for the creation and maintenance of the corporate standard system operating system image and Windows Autopilot profiles that promote optimum usage of enterprise software while maximizing security, digital experience and productivity. The Senior Desktop engineer will build and maintain knowledge base content and operate in both ITIL and Agile frameworks. The Senior Desktop Engineer displays expert level knowledge and extensive experience in all Microsoft Intune administration domains including software deployment, software updates, configuration profiles, dynamic groups, and Windows Autopilot as well as expert-level understating of endpoint operating systems, devices, applications and best practices. This position is also accountable for contributing to a desktop strategy and roadmap for the organization.

Requirements

Five+ years’ IT client engineering and administration experience working in an enterprise environment.
3 or more years managing Microsoft Intune as an engineer.
Documented experience in developing, testing and maintaining Windows OS Images and Application Packages
Direct experience Installing, administering, configuring and maintaining Microsoft System Center Configuration Manager Current Branch
Expert knowledge of Windows Operating Systems
In-depth knowledge and experience with Microsoft Entra, Active Directory, Group Policy, and Windows Server Update Services (WSUS)
Advanced IT troubleshooting skills.
Clear and effective oral and written communication skills
Windows Client file, share and Operating system permission management.
Familiarity with client security concepts
MSI and EXE control using command line switches and transformation files.
Advanced knowledge of scripting utilizing resources including command line, PowerShell .
Advanced knowledge and understanding of networking (TCP/IP, DHCP, DNS), Mobile Device Management (MDM) including device provisioning and policy management.
Bachelor’s degree in computer science or related field of study and/or equivalent work experience is required.
Incumbent will be expected to continue their education and training through self-study.
The completion of various courses and certifications as well as the achievement of work performance and productivity goals is required to maintain the position as well as become eligible for further advancement.
Microsoft 365 Certified: Endpoint Administrator Associate
CompTIA A+, Network+ and Security+

Nice To Haves

Microsoft Office Deployment, including Office 365 desktop deployment and integration.
Desktop operating system virtualization and application virtualization.
Experience with software packing tools such as InstallShield, InstallAware or equivalent MSI Editor.
Experience supporting Windows Servers
Multi-factor authentication including tokens and biometrics.
SCCM report creation using built-in tools or SQL knowledge.
Software asset license management and metering
In-depth knowledge of IT Service Management (ITSM) best practices
ITIL Foundation or higher
Comptia Cloud+
Microsoft Certified: Azure Administrator Associate

Responsibilities

Manages VyStar’s Intune environment.
Creates and maintains Windows Autopilot configurations ensuring seamless and frictionless endpoint delivery of devices to VyStar staff.
Ensures all endpoints perform optimally to create industry-standard digital experience scores across all endpoints and endpoint services.
Creates and maintains standard desktop configurations and assists with the creation of automated software packages to ensure the enterprise endpoint systems can be supported and patched.
Maintains the control and process environment for the organization’s gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.
Researches and develops new standard hardware and software configurations for use in the enterprise environment.
Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.
Documents and maintains desktop security standard configurations that support organizational security policies.
Creates technical documentation as required.
Leads tactical and strategic-level projects creating and maintaining project plans.
Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and VyStar initiatives.
Seeks appropriate authority and approval for purchases.
Supports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment.
Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.
Develops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.
Administers and maintains the System Center Configuration Manager environment and Intune co-management configurations.
Prepares, tests and releases software application and security updates to production using Microsoft System Center Configuration Manager (SCCM).
Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment.
Collaborates with QA/QE teams to ensure quality assurance testing of software installation packages, application configurations, system images and configuration performance is performed before all implementations.
Stays abreast of current and emerging client computing hardware and software trends and management techniques through self-study, training programs or other education opportunities.
Collaborates with the Enterprise Architect to define an ongoing desktop roadmap and strategy that includes hardware, operating systems, browsers, peripherals and management tools.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus – Focus your full attention by carefully listening to and observing your clients or member.
Connect – Consistently be friendly and approachable. Demonstrate you care.
Understand – Listen empathetically and ask questions (70% to 30%).
Counsel – Recommend solutions based on your clients or member’s needs and objectives.
Advance – Ensure that member’s or client’s expectations were exceeded. Verify necessary follow-up actions were completed.