Desktop Engineer

Arthur Grand Technologies IncFort Myers, FL
1dHybrid

About The Position

Position: Onsite Desktop Engineer Location: Madison, WI Or Fort Mayers, FL – Hybrid (3 Days onsite weekly) Long Term Contract ONSITE DESKTOP ENGINEERS (5–8 YEARS EXPERIENCE) Primary alignment with: EUC Desktops & Notebooks, Intune, Device Redeployment, White‑Glove Support, and Hypercare. Hands‑on engineers who will execute device imaging, domain transition, profile migration, app installation, and support users during cutover and hyper‑care.

Requirements

  • 5–8 years supporting Windows 10/11
  • prior experience in 2–3 enterprise migration projects involving 200–700 devices
  • Proficiency with Intune, Autopilot, MDT, or SCCM
  • ability to image 20–40 devices/day during peak migration
  • experience with Windows Autopatch
  • Knowledge of packaging and installing 20–50 standard enterprise apps + specialized apps (e.g., SolidWorks)
  • Support 300–700 users across two waves
  • knowledgeable with MFA, Teams, Outlook profile repairs
  • Ability to work directly with business teams during deployment & hypercare

Responsibilities

  • execute device imaging
  • domain transition
  • profile migration
  • app installation
  • support users during cutover and hyper‑care
  • configure compliance policies
  • BitLocker
  • app deployments
  • wipe/reimage
  • domain join
  • perform Entra hybrid join
  • reconnect OneDrive
  • restore profiles
  • packaging and installing standard enterprise apps + specialized apps
  • resolving AD login, OneDrive sync, Outlook connectivity, printer setup issues
  • work directly with business teams during deployment & hypercare
  • Update device checklists, troubleshooting logs, and support documentation
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