Desktop Support Engineer
About The Position
A fast‑growing technology team is looking for an IT Product Engineer to support and enhance enterprise gaming systems used across multiple environments. This role is perfect for someone who enjoys system ownership, hands‑on engineering, and working on high‑visibility projects that directly impact revenue‑generating platforms. Senior level desktop technician with Server experience. You’ll serve as the product engineer for gaming and arcade systems, supporting everything from upgrades to new builds. Your work will span engineering, testing, vendor coordination, and application ownership. This team is in the middle of a major digital and data transformation, adopting modern technologies and building innovative solutions. You’ll enjoy: A collaborative, team‑oriented culture A “work hard, play hard” environment with team events Exposure to cutting‑edge technology Strong opportunities for career growth — the team promotes from within The gaming systems team is expanding to support new initiatives and increased demand, especially as they roll out new loyalty‑focused projects.
Requirements
- Systems analysis
- Strong self‑motivation and ownership mindset
- Understanding of project management fundamentals
- Excellent team communication
- Creative problem‑solving
- Proactive application monitoring
- Bachelor’s degree
- 4–5 years of professional IT experience
- Proven ability to lead, mentor, facilitate discussions, and communicate clearly
- SQL: Ability to run queries, pull data, and troubleshoot
- Windows Server: Experience with Windows Server 2012–2022
- Network Troubleshooting: Fundamentals of application‑level networking and cable management
- Vendor Management: Coordinating with external application vendors
Nice To Haves
- Experience with gaming or casino systems
- Exposure to large‑scale enterprise environments
- Some project management experience
Responsibilities
- Serve as the product engineer for gaming and arcade systems
- Support system upgrades, enhancements, new builds, and lab environments
- Own application maintenance, roadmaps, and trend analysis
- Lead system integration testing
- Participate in and support User Acceptance Testing
- Test and certify version updates from vendors
- Handle L4 escalations routed to the product team
- Monitor applications proactively to prevent issues
- Collaborate with internal teams to resolve complex problems
- Coordinate with third‑party vendors on application support
- Communicate effectively across teams and project stakeholders
- Support project timelines and deliverables
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
