Desktop Support Engineer
About The Position
The Desktop Support Engineer will have responsibility for: Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers) Assisting in the setup of meeting presentations and Videoconferencing calls Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc) Manage iPhone, computers, printers, scanners and other hardware Follow and maintain applications deployment via SCCM, Intune, other MDM applications Support and answer user’s questions in the AMER region as well as support and interact with global support teams Document standards and follow procedures Will be required to work beyond normal business hours and be on call Create and maintain automation and scripts to benefit the helpdesk Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management
Requirements
- Preferably at least 5-10 years’ experience as desktop support or similar position
- Practical technical skills on Microsoft environment (Workstation Windows OS and Office products)
- Practical experience working with SCCM, Citrix, Intune or other MDM platform, Active Directory, NTFS file and share permissions
- Preferably Bachelor of Science in Computer Engineering or related IT Course work
Nice To Haves
- Previous experience working with commodities and/or trading industry, an advantage
- An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
- Fluency in Spanish or French, an advantage
Responsibilities
- Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
- Assisting in the setup of meeting presentations and Videoconferencing calls
- Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
- Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
- Manage iPhone, computers, printers, scanners and other hardware
- Follow and maintain applications deployment via SCCM, Intune, other MDM applications
- Support and answer user’s questions in the AMER region as well as support and interact with global support teams
- Document standards and follow procedures
- Will be required to work beyond normal business hours and be on call
- Create and maintain automation and scripts to benefit the helpdesk
- Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
