Senior Digital Product Manager - Remote

UnitedHealth Group • Minnetonka, MN

5h • Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The UHC Consumer Product Office's vision is to create a simple, seamless and personalized experience for the 50 million members who depend on us to support their health care needs. We are transforming our organization to relentlessly focus on building and fostering an environment centered on the end-to-end experience for our members across all aspects of their health care journeys.
We are excited to hire a Senior Digital Product Manager for the C&S Digital Team to work on Medicaid experiences. The role will focus on enhancing the foundational experience for Medicaid members by understanding target segments, barriers to digital adoption, top jobs to be done, competitor experience and by identifying opportunities to further enhance our digital experiences to be best in class. This role will also support key strategic initiatives for Medicaid.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Hybrid MN/DC: This position follows a hybrid schedule with four in-office days per week.

Requirements

• 4+ of digital product management or related experience
• Proven ability to translate business problems into user-centric solutions and document requirements for technical and business stakeholders
• Experience working in a matrixed organization with cross-functional teams (product, engineering, marketing, operations, vendors)
• Demonstrated user-centric product development experience with positive impacts to KPIs such as NPS, engagement, and self-service
• Possesses solid written and oral communication skills

Nice To Haves

• Knowledge of Medicare and/or Medicaid programs
• Familiarity with product management tools and frameworks (e.g., Aha!, Agile)
• Solid communication and storytelling skills for executive audiences
• Ability to manage ambiguity, build trust through transparency and accountability and influence without authority
• Exhibits resilience and curiosity by embracing challenges, navigation uncertainty with determination and actively exploring unfamiliar solutions

Responsibilities

• Understand C&S and Consumer Product business objectives and help translate those objectives into tactical strategies and capabilities that can be executed to deliver value
• Drive the roadmap and support execution of foundational digital experiences that align top priority strategic initiatives
• Demonstrate a solid product mindset using market insights, voice-of-customer and data to drive fact-based decisions, prioritize features and inform go-forward strategies
• Define and refine requirements with key partners to ensure we are delivering the digital capabilities needed to support our business. Participate in planning and engage with engineering teams to define solutions that meet our requirements.
• Proactively identify risks, remove barriers, and present fact-based options to maintain timelines and quality
• Be a relationship leader that brings together key stakeholders that support our E2E member journey across C&S Product & Experience, Operations, Vendor(s), Marketing, Acquisition, etc.; Help connect the dots across the organization for a better overall member experience
• Drive communication of key information: scope, timelines, delivery dates, key changes/decisions, etc. to partners across the organization
• Track and report progress on core KPIs including: NPS, task completion, engagement metrics, qualified leads and shopping to enrollment conversion, etc.
• Ensure collaboration across relevant channels (acquisition teams, engineering, marketing, call center, etc.) and business partners. Be the connective tissue to help drive the best, most coordinated experiences
• Aid in discovery and preparation of business cases to build and ready a backlog of work for future year with clear value proposition(s)
• Partner with various teams, foster relationships, and develop influence within an evolving organization with competing priorities to ensure the highest possible quality in delivery

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed