Senior Digital Product Manager - Remote

UnitedHealth Group•Minnetonka, MN

18h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The UHC Consumer Product Office's vision is to create a simple, seamless and personalized experience for the 50 million members who depend on us to support their health care needs. We are transforming our organization to relentlessly focus on building and fostering an environment centered on the end-to-end experience for our members across all aspects of their health care journeys. We are excited to hire a Senior Digital Product Manager for the C&S Digital Team to work on the end-to-end digital strategy for Clinical initiatives that drive medical affordability and improve member health outcomes. This role will focus on building compelling experiences by partnering with clinical, business and technology stakeholders, and leveraging customer data and behavior change insights to build best in class experiences. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

4+ years of digital product management or related experience
Proven ability to translate business problems into user-centric solutions and document requirements for technical and business stakeholders
Experience working in a matrixed organization with cross-functional teams (product, engineering, marketing, operations, vendors)
Demonstrated user-centric product development experience with positive impacts to KPIs such as NPS, engagement, and self-service
Proven solid written and oral communication skills

Nice To Haves

Proven knowledge of Medicare and/or Medicaid programs
Demonstrated familiarity with product management tools and frameworks (e.g. Aha!, Agile)
Proven solid communication and storytelling skills for executive audiences
Ability to manage ambiguity, build trust through transparency and accountability and influence without authority
Ability to exhibit resilience and curiosity by embracing challenges, navigation uncertainty with determination, and actively exploring unfamiliar solutions
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Understand C&S and Consumer Product business objectives and help translate those objectives into tactical strategies and capabilities that can be executed to deliver value
Drive the roadmap and support execution of clinical digital experiences
Demonstrate a solid product mindset using market insights, voice-of-customer and data to drive fact-based decisions, prioritize features and inform go-forward strategies
Define and refine requirements with key partners to ensure we are delivering the digital capabilities needed to support our business. Participate in planning and engage with engineering teams to define solutions that meet our requirements
Proactively identify risks, remove barriers and present fact-based options to maintain timelines and quality
Be a relationship leader that brings together key stakeholders that support our E2E member journey across C&S Product & Experience, Operations, Vendor(s), Marketing, Acquisition, etc.; help connect the dots across the organization for a better overall member experience
Drive communication of key information: scope, timelines, delivery dates, key changes/decisions, etc. to partners across the organization
Track and report progress on core KPIs including: NPS, task completion, engagement metrics, qualified leads, shopping to enrollment conversion, etc.
Ensure collaboration across relevant channels (acquisition teams, engineering, marketing, call center, etc.) and business partners - be the connective tissue to help drive the best, most coordinated experiences
Aid in discovery and preparation of business cases to build and ready a backlog of work for future year with clear value proposition(s)
Partner with various teams, foster relationships and develop influence within an evolving organization with competing priorities to ensure the highest possible quality in delivery