Senior Digital Product Director

Citizens Financial Group•Boston, MA

15h•$135,000 - $200,000

About The Position

As the Head of Consumer Money Movement, you will be a senior leader responsible for end-to-end product management of money movement experiences across Citizens’ Consumer, Small Business, and Private Bank segments. This role is focused on delivering exceptional customer experiences and driving business value by ensuring that our payment solutions are intuitive, secure, and seamless. This exciting opportunity sits at the core of everyday banking for millions of Citizens customers and requires a balance of nailing the basics and exploring opportunities for targeted innovation through both internal builds and external partnerships. If this position speaks to your strengths, read on:

Responsibilities

Own and evolve the full suite of consumer money movement products and experiences, including wires, transfers, Zelle, P2P, RTP, and other emerging payment capabilities.
Develop and execute a comprehensive product strategy that prioritizes customer experience improvements and aligns with Citizens’ broader consumer strategy.
Lead end-to-end product lifecycle management, from ideation and design through delivery, optimization, and ongoing enhancements.
Work cross-functionally with Risk, Fraud, Data, Technology, Operations, and other key partners to ensure solutions are safe, compliant, and scalable.
Drive innovation and step-change improvements in money movement experiences by leveraging customer insights, competitive analysis, and industry trends.
Partner with external technology providers and fintechs to accelerate capabilities and maintain a competitive edge.
Ensure all processes, documentation, and marketing materials remain current and compliant.
Develop overall product strategy and roadmap
Effectively engage in senior forums and communicate progress and priorities effectively.