Senior Digital Operations Support Analyst

Caterpillar•Champaign, IL

22h•$110,520 - $179,640•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: We are looking for a Senior Digital Operations Specialist to drive operational excellence and scalability across our digital analytics ecosystem. This role will mentor the Analytics Administrator , champion efficiency improvements, and enable the enrollment of 100,000 machines into our intelligent analytics platform. Familiarity with the Cat Foresight backend is essential to ensure seamless integration and enhanced analytics coverage. What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Requirements

Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Analytics Product Technical Knowledge: Extensive knowledge of technical aspects of analytics products; ability to design, configure and integrate technical aspects of analytics products.
Analytics Release Management: Extensive knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
Technical Troubleshooting: Extensive knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Nice To Haves

Education: Bachelor’s degree in Information Systems, Computer Science, or related field (Master’s preferred).
Experience: Typically 5+ years in digital operations or systems administration roles.
Proven experience mentoring junior team members.
Hands-on experience with large-scale system deployments and automation.
Technical Skills: Familiarity with Cat Foresight backend and related infrastructure.
Proficiency in scripting and automation tools.
Extensive experience using APIs via Postman
Strong understanding of data integration and analytics platforms.
Soft Skills: Excellent problem-solving and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Assists Analytics Team with implementing new products, new releases and software upgrades.
Responds to inquiries and requests from clients.
Supports users in product operation and maintenance.
Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation.
Diagnoses, troubleshoots and resolves common technical problems.
Escalates as per procedures.