Senior Analyst - Port Operations Support

Glovis•Irvine, CA

8d•$58,000 - $63,000•Onsite

About The Position

The Senior Analyst - Port Operations Support position will be responsible for continuously editing, analyzing, and reporting customers’ quality audit data and inspection data from the Glovis system to evaluate whether port operations are being carried out successfully in compliance with customer quality requirements. The role will also provide data to support management in establishing and making decisions on new quality procedures & policies. In addition, the successful candidate will manage the current port quality systems, including model mapping, editing and updating inspection sheets, and will maintain ongoing data related to internal damages occurring at the ports, reporting findings to management on a regular basis. The position will also involve visiting ports as needed to conduct labor time study, load line audit and capability audit to evaluate and report on port quality KPI.

Requirements

Strong Analytical, Verbal & Written Communication Skills Required
Vehicle systems knowledge Required
Excel and PowerPoint editing skills Required
Associate's Degree Required
3 - 5 Years of Experience in Port Operations, Business Operations Required

Nice To Haves

Bachelor's Degree Preferred
4 - 7 Years of Experience in Port Operations, Business Operations Preferred

Responsibilities

Quality KPI Management & Reporting
Daily Sea - Port FTTQ Report
Analyze and report daily defect counts for vehicles inspected by the port, and send the KPI to the port
Establishment of a database
Manager customers' monthly quality audit data and quality information from the Glovis system to evaluate quality KPIs for each port
Monthly Club Elite Quality KPI
Evaluate customers' monthly quality KPI on a monthly basis and report the results to the Corporate Planning Team
Dealer PDI Concerns Support
Monitor dealer PDI concerns received from customers, work with the port to identify root causes and corrective actions, and report the results to the customer (G/HMA/KUS)
Quality System Management
Support proper operation of the inspection system by managing new model mapping in GPQMS, VIN decoding, and PMP/PIO mapping
Inspection Sheets update
Providing new PDI, PMP, and QC inspection sheets for customer's new models
Weekly PMP Completion KPI
Monitor weekly completion results and analyze to maintain customer requirement KPI
Customer IQS Program support
Manage customers' matrix and support applying them to the inspection system
Daily Quality Alert
Issue alert reports to customers and ports for repeatedly occurring inspection quality issues
Internal Damage Management
Actively monitor internal damage units to prevent excessive aging hold
3PL Process Support
Manage Red Folder / AP & AR process after 3PL completion
Preparing Daily Port Campaign Report
Create and send Daily Port Campaign Report using SAP to support wholesale targets achievement planning
Port Processor Environment Management
Maintain quality-related personnel, training, and equipment data on an ongoing basis
Labor Time Study
Evaluate labor time related to inspection & installation and ensure it's reflected in the system
G/H/KMA new PDI & PMP Port Bulletins
Manage customer - issued Port Bulletins and distribute them to ports for implementation
Port Load Line Audit
Evaluate (KPI) and improve inspection procedures according to customer requirements
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement
Benefits may vary by location. All benefits pursuant to Company policy