Senior Digital Commerce Manager

Moncler Group • New York, NY

1d • $135,000 - $150,000 • Onsite

About The Position

The Senior Digital Commerce Manager drives the performance and growth of Moncler’s digital commerce business across the Americas, overseeing Moncler.com and third-party platforms to deliver strong commercial results and a seamless omnichannel client experience.
Based in New York and reporting to the Chief Communications Officer, with a functional line to the HQ Digital Commerce Director, this role partners closely with HQ and regional teams across Marketing, Finance, Digital Merchandising, CRM, Client Services, Logistics, IT, and Wholesale to translate global digital strategy into effective regional execution.
Blending strategic oversight with hands-on leadership, the role owns digital performance management, daily site operations, and third-party partnerships, leveraging data and insights to optimize results, drive key initiatives, and elevate Moncler’s luxury digital presence.

Requirements

• Bachelor’s degree in Business, Marketing, Digital/E-commerce, Finance, Analytics, Communications, or a related field, or equivalent professional experience.Bachelor’s degree required.
• 6+ years of experience in eCommerce, digital merchandising, analytics, or related roles, preferably within luxury, fashion, or premium retail.
• Advanced proficiency in Excel and PowerPoint.
• Strong working knowledge of analytics and reporting tools (e.g., Google Analytics) and eCommerce platforms (Salesforce Commerce Cloud preferred).
• Experience managing or partnering on paid media channels, including Search, Social, Shopping, and affiliate programs.
• Strategic thinker with strong problem-solving skills and the ability to synthesize multiple data sources into clear insights.
• Excellent communication skills, with the ability to articulate digital performance and strategy to diverse stakeholders and act as a digital ambassador across functions.
• Highly analytical, detail-oriented, and comfortable working in a fast-paced environment.
• Strong interest in and understanding of the luxury retail and omnichannel landscape.

Responsibilities

• Oversee the Americas eCommerce business across owned (.com) and third-party channels, delivering regular performance reporting (daily, monthly, quarterly).
• Partner with HQ E-commerce and Finance to define and manage sales forecasts across markets and channels.
• Define, track, and optimize digital KPIs related to site health, traffic, conversion, product performance, and stock availability, providing actionable insights to key stakeholders (Marketing, Digital Merchandising, CRM).
• Leverage data and analytics to drive informed, impactful business decisions, translating complex data into clear actions and recommendations.
• Own day-to-day third-party operations, including publishing, merchandising, and performance management, in close collaboration with partners, HQ, and Wholesale.
• Partner with Brand Marketing and Digital Marketing to strengthen online brand presence in alignment with global brand guidelines and regional marketing priorities.
• Develop regional briefs and execution plans for key marketing moments, ensuring local relevance and cultural nuance.
• Collaborate with HQ on CRM and loyalty initiatives, as well as site, UX, and customer journey enhancements.
• Build business cases for new initiatives aimed at driving revenue growth, improving omnichannel capabilities, or enhancing the client experience.
• Conduct ongoing competitive analysis across digital marketing, merchandising, and product, and monitor industry trends within the luxury and omnichannel landscape.
• Oversee daily eCommerce operations, including issue escalation and resolution, acting as the primary liaison with Client Services, Logistics, IT, and Omnichannel teams.
• Support UAT and regression testing for site enhancements and new feature releases, coordinating with HQ eCommerce and IT to ensure platform stability and accuracy.
• Champion and evangelize omnichannel services, partnering with internal stakeholders to identify opportunities, improve processes, and drive adoption.
• Perform independent site QA to identify issues and recommend system or process enhancements.
• Manage and optimize on-site search performance at the regional level.
• Manage day-to-day relationships with third-party partners, including product data onboarding, catalog management, and adherence to image and merchandising standards.
• Coordinate digital launches, ensuring stock availability, content readiness, and timely execution.
• Monitor performance against key KPIs and evaluate campaign effectiveness.
• Partner with Marketing to drive visibility on third-party platforms and ensure creative assets align with brand guidelines.
• Demonstrate a collaborative, team-oriented approach that supports cross-functional success.
• Foster a respectful and inclusive work environment, encouraging open communication across functions and levels.
• Uphold company policies and procedures, setting a strong example in professionalism and accountability.
• Maintain high standards of integrity, accuracy, and discretion in all interactions.
• Perform additional responsibilities as needed in support of team and business objectives.

Benefits

• annual bonus
• a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees