Senior Developer Support Engineer-West Coast
About The Position
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. You’ll independently resolve complex, high-impact cases involving APIs, authentication, and integrations, while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering, drive improvements to our support experience, and shape the future of developer and admin support at scale.
Requirements
- 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
- Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
- Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
- Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
- Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
- Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources
Responsibilities
- Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
- Serve as an escalation point for advanced developer and admin support issues
- Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
- Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
- Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
- Identify and drive process improvements to enhance scalability and the overall support experience
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
