Senior Desktop Support Technician

Veson Nautical•Boston, MA

4d•Hybrid

About The Position

The Senior Desktop Support Technician will be responsible for providing advanced desktop computing support, maintaining end user computing assets, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in Windows and MacOS operating systems, excellent problem-solving skills, and a proven track record of delivering exceptional IT support services. Veson Nautical is a well-established and rapidly growing software company working to provide end-to-end logistical, operational, and analytical solutions to propel the efficiency and effectiveness of Maritime Commerce. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts. Veson Nautical is a successful, rapidly growing global software company. Our clients are the world's leading commercial maritime owners, operators and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Manila, Singapore, Tokyo, London, Stoke-on-Trent, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

Requirements

Bachelor's degree in Information Technology , Information Systems, Business Systems, or a related field, or equivalent work experience.
5+ years' experience in IT desktop support.
In-depth knowledge of Windows, MacOS, and mobile operating systems, device hardware, and common business systems such as Microsoft Office, Google Workspace, Atlassian Jira, Atlassian Confluence, etc.
Familiarity with device management and deployment systems such as Quest KACE, JAMF, Intune, SmartDeploy , etc.
Familiarity with network fundamentals and cybersecurity best practices .
Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users.
Strong problem-solving abilities and attention to detail.
Ability to work independently in a fast-paced, global environment and manage multiple priorities.

Nice To Haves

Experience with ITIL or other IT service management frameworks preferred.
Candidates with industry standard certificates such as CompTIA A+, Network+, Security+ strongly preferred.

Responsibilities

Provide advanced technical support for desktop computing issues, including hardware, software, and network problems, ensuring timely and effective resolution.
Troubleshoot and resolve complex technical issues escalated from other support team members or end users.
Support the management and maintenance of desktop computing assets, ensuring accurate inventory, timely maintenance, and secure configurations.
Follow established standards, policies, and procedures for desktop computing support, including incident management, service request processing, and user access control.
Document support activities, contribute to knowledge base articles, and identify opportunities to improve service quality and reduce downtimes.
Ensure compliance with relevant laws, regulations, and industry best practices related to desktop computing and information security.
Deploy and support Windows and MacOS-based systems, including operating system upgrades, software deployments, and security patches.
Provide hands-on support for mobile devices and common business systems integration.
Work closely with users and other IT teams to resolve high-impact issues and minimize disruption to business operations.
Assist with project work related to desktop infrastructure improvements and technology deployments.