Senior, Desktop/End User Support Engineer

Humana • Nashville, TN

1d • Onsite

About The Position

We are seeking a skilled and dedicated Senior Desktop/End User Support Engineer for our Nashville, TN corporate office. This on-site role is responsible for delivering exceptional technical support to associates, ensuring a seamless technology experience within the office environment. The successful candidate will maintain technology standards across the office, including conference rooms, networking, digital signage, shared devices, and more. This position also plays a key role in supporting critical business meetings and providing break/fix support for endpoints and mobile devices. We are seeking a skilled and dedicated Senior Desktop/End User Support Engineer for our Nashville, TN corporate office. This on-site role is responsible for delivering exceptional technical support to associates, ensuring a seamless technology experience within the office environment. The successful candidate will maintain technology standards across the office, including conference rooms, networking, digital signage, shared devices, and more. This position also plays a key role in supporting critical business meetings and providing break/fix support for endpoints and mobile devices.

Requirements

• 5+ years of experience as a Desktop/End User Support Engineer.
• Demonstrated expertise in researching and resolving complex technical problems, including those escalated from support teams.
• Experience responding to escalated technical support requests via phone, email, and online platforms.
• Proficiency in documenting, tracking, and monitoring technical issues using relevant systems and tools.
• Understanding of departmental, segment, and organizational strategies and their interconnections.
• Passion for improving consumer and associate technology experiences continuously.
• Excellent, polished communication skills with attention to detail and discretion.
• Ability and willingness to perform duties in a variety of environments.

Nice To Haves

• Polished, poised, and effective communicator.
• Strong attention to detail and the ability to exercise discretion as needed.
• Self-motivated and capable of working independently without direct supervision.
• Enthusiastic about contributing to an organization dedicated to ongoing improvement.

Responsibilities

• Provide hands-on technical support for associates in the Nashville corporate office.
• Maintain and ensure optimal functioning of office technology: conference room equipment, network infrastructure, digital signage, shared equipment, and related systems.
• Own the associate technology experience by proactively resolving issues and ensuring satisfaction.
• Support and troubleshoot critical business meetings, ensuring all technology components operate smoothly.
• Deliver break/fix support for desktops, laptops, and mobile devices.
• Research and resolve technical problems of moderate to complex difficulty, typically escalated from first-line support teams.
• Respond promptly to escalated telephone, email, and online requests for technical assistance.
• Document, track, and monitor issues using applicable systems and tools.
• Influence departmental strategy and contribute to decision-making on project components and technical approaches.
• Operate with considerable latitude, determining objectives and approaches for assignments independently.

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed