Senior Designer II

Truist • Charlotte, NC

3d

About The Position

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use. This is a hands-on role to conceptualize and deliver highly complex human-centric solutions for our client experiences. You will be able to the understand the goal, deliver solutions, and provide solid defendable insights. With proven delivery skills, a strong knowledge of the craft and ability to challenge assumptions, you will be pro-active in offering solutions and recommendations. You will lead efforts with a strong ability to articulate ideas with relevance to partners and may oversee small projects and/or junior talent. As a member of a larger team, you will support and contribute to our design culture by participating and leading events and supporting initiatives that further Design within the organization.

Requirements

• Bachelor's degree in related field (or equivalent work experience)
• 4+ years of experience in the field (may include equivalent education)
• Experience leading projects from inception to delivery
• Excellent ability to communicate ideas and rationales to influence decision-making
• Strong understanding and application of industry and discipline standards
• Excellent time and issue management skills
• Extensive experience creating artifacts and executing ideas
• Ability to give and accept critique, coaching, and feedback and to promote a culture of critique
• Proficiency in applicable software applications
• English language fluency

Nice To Haves

• Relevant domain work experience
• Experience interacting with creative teams, business owners, and technical teams
• Working knowledge of engineering/development processes, particularly Agile
• High comfort level in working within a self-directed culture
• A strong passion for improving people's lives through design

Responsibilities

• Lead design activities in cross-functional development teams to create industry leading experiences for our clients, teammates and the business.
• Coach experience designers and/or lead design initiatives to create inclusive and engaging client experiences that support strategic vision.
• Serve as lead with internal/external partners to provide expertise of experience design standards, industry guidelines, design principles, research results and best practices.
• Consult and collaborate with talented teams in a supportive, complex environment and develop an understanding of broader organizational context and goals.
• Contribute to the creation of experience design strategy and future vision for assigned areas and utilize that strategy to drive increased client value.
• Design and deliver artifacts across a variety of environments and contribute to the continued improvement of the design processes and systems.
• Foster productive partnerships and advocate for design.
• Strong ability to communicate and present concepts and design rationale.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level