Senior Design Specialist | Garden City
About The Position
Lead the client experience behind one of Ethan Allen’s top‑performing Design Centers. The Garden City Design Center is a flagship Ethan Allen location, supported by a highly tenured team of professional Interior Design Consultants and over 50 years of service to the community. We are seeking a Senior Design Operations Coordinator to play a pivotal leadership‑through‑influence role—supporting designers, elevating the client journey, and ensuring operational excellence in a luxury design environment. This is not a management position, but it does require leadership experience, confidence, and the ability to guide, influence, and support others in a fast‑paced, high‑performance showroom. WHY YOU’LL LOVE THIS ROLE Leadership impact without direct people management High visibility and partnership with an elite design team Strong earning potential with base pay plus monthly bonus A respected, long‑term career role within a premier luxury brand Creative, client‑facing work balanced with operational ownership
Requirements
- 5+ years of experience in luxury retail, design support, client services, hospitality, or sales‑driven environments
- Proven leadership experience (formal or informal)
- Strong organizational, communication, and interpersonal skills
- Professional, stylish appearance and positive, solutions‑oriented mindset
- Ability to work a retail schedule including weekends and select holidays
- Valid driver’s license or approved alternative transportation
Responsibilities
- Serve as a polished, confident first point of contact for design clients
- Educate clients on Ethan Allen’s complimentary design services and introduce them to Design Consultants through warm handoffs and scheduled appointments
- Support designers with proposals, presentations, quotes, and order placement
- Maintain proactive client communication regarding appointments, order status, and follow‑through
- Act as a senior support partner to a team of 8 Interior Design Consultants
- Lead or assist with daily business huddles and weekly training meetings
- Serve as a resource for best practices, workflow consistency, and client escalation resolution
- Stay current on design trends, materials, and color to support relevant design solutions
- Generate proposals and purchase orders using the point‑of‑sale system
- Review and monitor open order reports, workroom logs, and backorder updates
- Coordinate service matters between the Design Center and Retail Service Center
- Process returns, cancellations, and transaction adjustments as needed
- Support visual merchandising standards throughout the showroom and design studios
- Assist with inventory receiving, tagging, replenishment, and quarterly cycle counts
- Ensure design studios and client areas reflect a luxury‑level presentation
- Process cash transactions, deposits, end‑of‑day reporting, and blind cash balancing
- Maintain CRM records, project logs, and reference materials
- Assist with clerical and documentation support as needed
Benefits
- 401(k) with employer contributions
- Multiple medical plans with prescription coverage
- Health Savings Account with employer contributions
- Dental and vision plans
- Life and disability insurance
- Paid Time Off
- Employee Purchase Program
- Commuter benefits
- Employee Assistance Program
- Optional voluntary insurance offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
