Senior Design Specialist | Garden City
About The Position
Lead the client experience behind one of Ethan Allen’s top‑performing Design Centers. The Garden City Design Center is a flagship Ethan Allen location, supported by a highly tenured team of professional Interior Design Consultants and over 50 years of service to the community. We are seeking a Senior Design Operations Coordinator to play a pivotal leadership‑through‑influence role—supporting designers, elevating the client journey, and ensuring operational excellence in a luxury design environment. This is not a management position, but it does require leadership experience, confidence, and the ability to guide, influence, and support others in a fast‑paced, high‑performance showroom.
Requirements
- 5+ years of experience in luxury retail, design support, client services, hospitality, or sales‑driven environments
- Proven leadership experience (formal or informal)
- Strong organizational, communication, and interpersonal skills
- Professional, stylish appearance and positive, solutions‑oriented mindset
- Ability to work a retail schedule including weekends and select holidays
- Valid driver’s license or approved alternative transportation
Responsibilities
- Serve as a polished, confident first point of contact for design clients
- Educate clients on Ethan Allen’s complimentary design services and introduce them to Design Consultants through warm handoffs and scheduled appointments
- Support designers with proposals, presentations, quotes, and order placement
- Maintain proactive client communication regarding appointments, order status, and follow‑through
- Act as a senior support partner to a team of 8 Interior Design Consultants
- Lead or assist with daily business huddles and weekly training meetings
- Serve as a resource for best practices, workflow consistency, and client escalation resolution
- Stay current on design trends, materials, and color to support relevant design solutions
- Generate proposals and purchase orders using the point‑of‑sale system
- Review and monitor open order reports, workroom logs, and backorder updates
- Coordinate service matters between the Design Center and Retail Service Center
- Process returns, cancellations, and transaction adjustments as needed
- Support visual merchandising standards throughout the showroom and design studios
- Assist with inventory receiving, tagging, replenishment, and quarterly cycle counts
- Ensure design studios and client areas reflect a luxury‑level presentation
- Process cash transactions, deposits, end‑of‑day reporting, and blind cash balancing
- Maintain CRM records, project logs, and reference materials
- Assist with clerical and documentation support as needed
Benefits
- 401(k) with employer contributions
- Multiple medical plans with prescription coverage
- Health Savings Account with employer contributions
- Dental and vision plans
- Life and disability insurance
- Paid Time Off
- Employee Purchase Program
- Commuter benefits
- Employee Assistance Program
- Optional voluntary insurance offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
