Senior Demo Engineer

Sprout Social

1d•Remote

About The Position

Sprout Social is looking to hire a Demo Engineer for the Customer Experience organization within the Sales & Success team. Why join Sprout’s Sales & Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world, including Kroger, Reebok, Salesforce, and Canva. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market. Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility. Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem. Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories. Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization. Identify opportunities for automation, including repeatable maintenance processes and environment cleanup. Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets. Partner with technical enablement teams when larger-scale rollouts or deployments are required. What you’ll bring Sprout Social is looking for a highly driven, technically proficient Demo Engineer who can take ownership of our demo environment and elevate how our products are showcased in the market. You bring a strong blend of technical expertise, strategic thinking, and storytelling skills, and you’re comfortable working cross-functionally to remove barriers and drive impact.

Requirements

5+ years of experience in tech or SaaS environments and 3+ years of experience in solutions engineering, demo engineering, or a similar strategic technical role.
Proven ability to manage complex, cross-functional initiatives and drive projects to completion.
Strong understanding of value-based selling and the ability to translate technical features into customer-centric narratives.
Working knowledge of RESTful APIs, integrations, and cloud-based applications or platforms.

Nice To Haves

Experience with demo automation tools such as Saleo, Reprise, Consensus, or similar platforms.
Experience in social media, digital marketing, customer service, digital advertising, and/or research domains.
Familiarity with cloud platforms such as AWS, Azure, or GCP.
Experience with Salesforce Service Cloud and/or Marketing Cloud.
Experience using data analytics or visualization tools such as Tableau or Power BI.

Responsibilities

Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market.
Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility.
Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem.
Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories.
Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization.
Identify opportunities for automation, including repeatable maintenance processes and environment cleanup.
Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets.
Partner with technical enablement teams when larger-scale rollouts or deployments are required.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.