Demo Technician

Daktronics•Brookings, SD

1d•Onsite

About The Position

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none. What will the work look like for me? This position supports sales of products designed for all Daktronics business units and is focused on preparing and maintaining video-based equipment used for demonstrations, conventions, tradeshows and shootouts. This position directly works with the design setup quality and support of integrated control and display systems. A unique aspect of this position is not only being able to technically work with these systems but developing an eye for what looks good on a display. Gain extensive knowledge of Daktronics video displays and control systems hardware platforms and network designs. Become an expert in configuring and connecting these systems in a safe accurate and timely manner. Support sales efforts. Design setup and test display systems with content at Daktronics prior to shipment. Inspect the product with a critical eye to ensure the best possible product is being presented to potential customers. Maintain, troubleshoot and repair any hardware or software issues that arise during a product demonstration. Assist with checking out packing and loading complete systems for shipment. Travel to event sites to set up, operate and load out video display systems. Work with customer service to send parts in for repair. Calibrate and maintain display quality. Provide technical sales support during the event both scheduled and unscheduled. Manage the load out and shipping process post-event. Provide feedback to product managers and engineers regarding the use and appearance of these products. Extensive (50) travel both domestic and international nights and weekends. Work scheduled and unscheduled time as needed to effectively support company goals and have the ability to maintain contact with coworkers outside normal business hours. Support Engineering efforts. Assist with testing new software/hardware products. Apply new software firmware/hardware updates. Report and document software/hardware deficiencies. Work with design engineers to develop and integrate product design improvements for demo equipment. Setup and present video display prototypes for product review by sales engineering or others. Become a knowledgeable resource for others on Daktronics live event control systems and services. Become knowledgeable on competitor’s systems and services. Provide guidance in the development of technical manuals, product specifications, market literature and quick start guides. Assist interns with learning about products and how to operate them. Work effectively as a team member, work with little supervision and assist with process and product improvement. Competently represent Daktronics to customers. Use good judgment and make sound decisions. Become knowledgeable of and follow company procedures. Perform other tasks or responsibilities as assigned.

Requirements

Associates degree in a technology program such as Electronic Engineering Technology, Electrical Engineering, Mechanical Engineering or Agricultural Engineering. Other degrees with related experience may be considered.
Effectively participate as a member of a team.
Ability to work independently with minimum supervision on a variety of tasks.
Desire to work with hardware, software, mechanical and electrical systems.
Good organizational skills.
Excellent troubleshooting skills and resourcefulness.
Demonstrated ability to take responsibility and learn quickly.
Ability to perform and deliver results under pressure in a fast-paced environment.
Demonstrated ability to adapt to change.
Regularly and reliably work scheduled hours.
Be flexible to work nights, weekends and overtime as needed to support business needs.
Ability to work at heights, work from ladders and ability to carry ladders and/or tools.
Ability to lift 75 pounds.
Ability to become a certified forklift and overhead crane operator.
Steady hand/eye coordination.
Ability to travel by air and ground.
Valid driver’s license.
Must be able to meet and maintain Daktronics Driving Eligibility Requirements. Motor vehicle records will be checked.
Possess strong verbal and written communication skills.
Fluent in English, written and verbal.
Applicants must be 18 years of age or older.
Daktronics does not sponsor, renew, or extend immigration visas for this position.

Nice To Haves

Experience with these systems preferred.
Experience or knowledge of Daktronics products, video systems and image quality preferred.

Responsibilities

Design setup and test display systems with content at Daktronics prior to shipment.
Inspect the product with a critical eye to ensure the best possible product is being presented to potential customers.
Maintain, troubleshoot and repair any hardware or software issues that arise during a product demonstration.
Assist with checking out packing and loading complete systems for shipment.
Travel to event sites to set up, operate and load out video display systems.
Work with customer service to send parts in for repair.
Calibrate and maintain display quality.
Provide technical sales support during the event both scheduled and unscheduled.
Manage the load out and shipping process post-event.
Provide feedback to product managers and engineers regarding the use and appearance of these products.
Assist with testing new software/hardware products.
Apply new software firmware/hardware updates.
Report and document software/hardware deficiencies.
Work with design engineers to develop and integrate product design improvements for demo equipment.
Setup and present video display prototypes for product review by sales engineering or others.
Provide guidance in the development of technical manuals, product specifications, market literature and quick start guides.
Assist interns with learning about products and how to operate them.
Work effectively as a team member, work with little supervision and assist with process and product improvement.
Competently represent Daktronics to customers.
Use good judgment and make sound decisions.
Become knowledgeable of and follow company procedures.
Perform other tasks or responsibilities as assigned.