Senior Delivery Operations Analyst

Adobe•San Jose, CA

About The Position

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Our Company As one of the world’s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. The Opportunity We are looking for a Senior Delivery Operations Analyst, to join our dynamic team at Adobe. This outstanding role goes beyond traditional reporting . You will build and manage a driver-based demand, revenue, capacity planning model and additional supporting analysis for our Americas Services Delivery business. You will develop a scalable planning framework that aligns sales pipeline and bookings signals with backlog, revenue burn, utilization , and hiring capacity. This framework enables leaders to make faster, data-backed decisions. You'll collaborate closely with Finance, Operations, Sales, Delivery, Systems, and Analytics teams - come be part of our dynamic operations team!

Requirements

10+ years in Strategic Finance, FP&A, Revenue Operations, or Professional Services Operations within Tech/SaaS/Consulting
Experience building and maintaining driver-based models from scratch
Strong services business proficiency : backlog, burn, utilization , realization, margin and the operational drivers that move them
Advanced Excel: builds scalable systems with structured design, dynamic drivers, robust controls, and advanced formulas
Forecasting techniques such as seasonality, ramp curves, regression, and sensitivity testing
SQL (preferred): ability to extract/ validate inputs from CRM/PSA sources; comfortable with joins , aggregations, and data validation
Tableau / Power BI concepts (metrics, semantic definitions, dashboards, refresh cycles)
We seek a systems thinker who can build models with governance, documentation, controls, and clear definitions.
You should be a structured operator who can turn ambiguity into a repeatable monthly rhythm and decision-ready outputs.
As a confident partner, you communicate insights clearly, challenge assumptions with data, and collaborate effectively across global teams, Finance, Sales, and Delivery.

Responsibilities

Demand Modeling & Revenue Forecasting Model the end to end flow by maintain connection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability
Ensure forecast logic reflects delivery motion differences that affect revenue recognition, such as Time & Materials burn, Fixed Price / Milestone-based delivery, Ratable, Percent Complete
Own monthly variance drivers , focusing on Backlog Burn Rates, Book-to-Bill, start-date shifts, utilization changes, and mix impacts, and update forward assumptions with detailed rationale
Scenario modeling by building “what-if” capabilities based on pipeline conversion, start timing, ramp curves, utilization targets, etc. to pressure-test outcomes and inform leadership decisions
Capacity & Workforce Planning Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs, accounting for ramp time, attrition, skill mix, and billability assumptions
Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring
Support capacity planning with options such as subcontractors/partners, when appropriate , to meet demand without over-hiring
Model Governance, Data Quality & Standard Outputs Build controls for data quality checks, reconciliation to finance actuals, and a transparent change log of assumptions and driver updates
Align with global partners to drive a standardized taxonomy for business metrics (headcount, utilization , backlog, burn, bookings) definitions to ensure clarity
Produce a consistent , executive-ready output (metrics, drivers, narrative, risks, recommended actions)
Tools, Systems & Automation Path Primary build environment (near-term): Advanced Excel modeling with structured inputs/logic/outputs, auditable assumptions, and performance-optimized design
Work with data sources such as CRM signals (e.g., Salesforce, Dynamics, Clari pipeline stages/velocity), Professional Services Automation (PSA) and Resource Management systems, Finance actuals and reporting
Partner with Data/BI teams to automate ingestion and publish repeatable views using SQL, with Tableau or Power BI
Collaborate with Ops tooling initiatives to reduce manual effort and improve visibility as we scale