Senior Operations Analyst

Hims & Hers

About The Position

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. About the Role: We are looking for an experienced Senior Operations Analyst to join the Care Operations team, with a focus on optimizing provider engagement and response times. In this role, you will analyze workforce performance and marketplace dynamics to ensure timely, high-quality care delivery. You’ll leverage data to uncover trends, monitor provider engagement, and identify gaps in coverage or responsiveness. Reporting to the Associate Director, Care Team Acquisition and Engagement, you’ll play a critical role in surfacing insights and driving cross-functional initiatives that improve provider experience, operational efficiency, and patient outcomes. This role is highly collaborative, working closely with teams across Recruiting, Credentialing, Medical Affairs, Customer Support, and Product.

Requirements

6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution
Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
Thrives and adapt in a fast-paced, high-growth and rapidly changing environment
Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL

Responsibilities

Monitor and optimize provider response times by analyzing real-time and historical performance data across the care team network.
Develop and maintain dashboards and reports that track key metrics such as response time, provider engagement, and supply availability.
Identify operational inefficiencies or coverage gaps that contribute to delayed care, and propose data-backed interventions.
Lead deep-dive analyses using tools such as Looker/Tableau, Excel/Google Sheets, JavaScript, and SQL to uncover the root causes of performance trends.
Drive provider engagement strategies through data, feedback, and behavioral trends to improve care team responsiveness and retention.
Collaborate cross-functionally with Recruiting, Credentialing, Product, and Medical Affairs to implement optimization and engagement initiatives.
Design and run experiments or pilots (e.g., incentives, scheduling models) aimed at improving response time and engagement.
Segment the provider population and tailor engagement strategies based on tenure, specialty, activity level, and historical performance.
Track and flag high-risk providers at risk of disengagement or churn, and proactively surface insights.
Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach.

Benefits

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats

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