Senior Reporting Analyst, Delivery & Deployment Operations

BetterUp • Austin, TX

19h • Hybrid

About The Position

We're seeking a Senior Reporting Analyst to own partner-facing analytics and reporting while building the processes for our data analytics function. You'll deliver actionable insights on license utilization, engagement, satisfaction, and performance metrics through both proactive reporting and a structured intake process. This role requires strong systems thinking to understand how data flows across our ecosystem and how to synthesize information from multiple sources into cohesive narratives. You'll produce high-quality reports and dashboards while establishing frameworks for scalable analytics delivery, including leadership of offshore/BPO analyst resources. You should be comfortable leveraging AI and agentic workflows to accelerate analysis, identify patterns, and automate routine reporting.

Requirements

• 7+ years in data analytics/business intelligence with progressive responsibility
• Expert-level data visualization skills (Looker, Tableau, or Power BI required)
• Strong Excel/Google Sheets proficiency (advanced functions, pivot tables, data modeling)
• Demonstrated systems thinking: understanding data flows, metric interconnections, and multi-source synthesis
• Experience with statistical analysis and comfortable working with AI tools as collaborative partners
• Proven ability translating complex data into clear insights for non-technical audiences
• Experience creating client-facing reports with strong attention to detail
• Strong project management skills managing multiple priorities under deadlines
• Excellent communication and stakeholder management skills
• Experience in request-driven environments and understanding data architecture/lineage

Nice To Haves

• Background in SaaS, HR tech, learning & development, or coaching/consulting
• Experience managing offshore/distributed analytics teams
• Knowledge of customer success metrics, Salesforce, and platforms like Vitally or Gainsight
• Understanding of 360-degree feedback and talent development metrics
• Experience with data governance frameworks, AI-powered analytics tools, and prompt engineering
• Understanding of data integration patterns and ETL concepts
• Data Visualization: Looker (ideal), Tableau, Power BI, or similar
• Analytics: Excel/Google Sheets (advanced), statistical analysis tools
• AI/Automation: AI analytics tools, prompt engineering, agentic workflow design
• Systems: Salesforce, Vitally, understanding of data models and integration patterns

Responsibilities

• Analytics Intake & Request Management Serve as primary point of contact for analytics requests; triage, prioritize, and manage request queue Document patterns to identify automation opportunities and leverage AI tools to accelerate scoping
• Partner Analytics & Reporting Design and deliver comprehensive reports on license utilization, engagement, satisfaction, and behavioral patterns Analyze manager assessments (360-degree feedback, leadership development metrics) and coach feedback themes Monitor support tickets and create actionable reports identifying systemic issues Prepare templated Business Value Review (BVR) decks and execute custom ad-hoc analyses Use AI-powered analytics to automatically surface anomalies and trends
• Systems Thinking & Data Integration Map data flows across analytics ecosystem (Looker, Vitally, Salesforce, support systems, survey platforms) Understand metric relationships and synthesize disparate data sources into unified narratives Translate complex, multi-system data relationships into clear visualizations Identify opportunities for single sources of truth and eliminate conflicting data definitions
• AI & Agentic Analytics Integration Leverage AI tools to accelerate workflows from exploration to insight generation Design agentic workflows where AI autonomously generates reports and surfaces insights Establish validation processes for AI-generated analyses and partner with AI Engineer on enhancements Train offshore analysts on effective AI tool usage and monitor outputs for quality
• Team Structure & Offshore Analytics Enablement Build frameworks for prioritizing requests and routing to appropriate resources (senior analyst, offshore team, AI-powered self-service, automated reporting) Develop SOPs, templates, quality standards, and enablement programs for offshore/BPO analysts Mentor offshore team and teach them to validate AI analyses and escalate appropriately
• Cross-Functional Collaboration Partner with Data & Insights team on new models, dashboards, self-service tools, and AI-powered solutions Contribute to data governance initiatives and optimize analytics processes with Operations Program Manager

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year: All federal/statutory holidays observed 4 BetterUp Inner Workdays ( https://www.betterup.co/inner-work ) 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees