Senior Delivery Lead- Technology Change Governance

Bank of America•Plano, TX

15d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners. Responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Communicates the work objectives, coordinates delivery, manages risks, ensures compliance with standards, and provides end-to-end visibility into the health of the deliverables. Ensures execution and delivery meet the client’s expectations in terms of functionality, quality, timeline, and cost. Coordinates and facilitates routines to support delivery – e.g. kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc. Plans and coordinates delivery and dependencies across multiple teams. Facilitates dependency management/risk management/impediment removal for the defined deliverables. Promotes/facilitates communication and collaboration across organizations to support the deliverable completion and timeline. Gathers/facilitates status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule. Ensures that execution is aligned with deliverable requirements by working with the sponsor/stakeholders. Ensures deliverables comply with Enterprise Change Management standards. Supports resource planning for delivery/execution. Individual Contributor. Role Summary: Mid to Senior Level project manager that manages technical projects from start to end including task planning and management of timelines. You need to collaborate well with many teams and drive a common goal across those teams. You will need to prioritize tasks all while overcoming obstacles along the way. You'll work hard both as an individual contributor and as a team member, but at the end of the day, you and your work will matter. Ability to manage deliverables supporting multiple, complex organizations and work collaboratively with both direct and indirect assigned resources to perform support functions. Oversight of projects that have a significant impact on business processes that impact Client and Employee Experience. Interact with a broad spectrum of stakeholders to execute high-visibility programs/projects. Participate in software testing cycles. This will involve conducting tests in non-production environments and comparing the results to requirements, supporting business users with their testing, and assisting with software implementation into a production environment. Additionally, you will need to document any testing evidence to a level, which can be understood by project team members, Vendors, and Auditors.

Requirements

Minimum 5 years of technology experience supporting complex, enterprise‑scale environments
Proven expertise driving technology change initiatives, with a strong command of governance, risk, and regulatory requirements
Broad understanding of legacy platforms and modern technology ecosystems, with the ability to articulate the strategic implications of emerging capabilities such as AI, automation, and other transformative technologies
Demonstrated proficiency with key delivery and infrastructure tools (e.g., JIRA, Horizon, Remedy) and/or hands‑on experience across infrastructure or platform domains
Highly curious and proactive, with a strong aptitude for understanding complex systems and independently acquiring new technical knowledge and skills
Ability to communicate effectively, both verbally and in writing, at all levels, and across different audiences

Nice To Haves

Strong knowledge of MS Office applications
Agile and waterfall frameworks
Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
Very good communication skills and service orientation
Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Communicating and interacting with stakeholders both vertically and horizontally to drive initiatives to conclusion
Works well independently with strong time management, prioritization, and organizational skills
Accountability for developing plans to deliver future-state approaches and facilitating the implementation
Ability to utilize sound business judgment and tailor solutions to ensure deadlines are met and risks are addressed
Oversees and assesses existing processes and workflows
Proficient in problem analysis and solution design
Strong Presentation skills, including preparing compelling presentations to senior-level executives
Ability to be flexible, adaptable, and proactively take initiative
Executive presence and ability to lead meetings
Ability to influence senior leadership