Senior Dealer Success Manager

Curbee•Detroit, MI

2d•$110,000 - $135,000

About The Position

Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time. We’re a scrappy, curious, resourceful team that's united by a “work hard, play hard” mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We’ve also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone’s an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration. We’re looking for a highly experienced Senior Dealer Success Manager to own dealer performance and drive measurable results across a portfolio of Curbee partners. You’ll work directly with dealership leadership and frontline teams to ensure mobile service is fully operational, consistently utilized, and delivering sustained growth. You’ll operate with a high level of independence, using judgment and experience to diagnose issues, drive behavior change, and improve outcomes across multiple dealers. This is not a passive account management role. You are responsible for performance, growth, and stability across your portfolio. Your goal is to increase utilization, recover at-risk dealers, expand high-performing accounts, and elevate overall system performance.

Requirements

Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success
Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations
Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance
High autonomy: Comfortable operating independently in the field and making decisions
Strong communicator: Able to work across frontline staff and leadership effectively
High ownership: Takes responsibility for outcomes across a portfolio
Adaptable: Comfortable operating in a fast-moving environment with ambiguity

Nice To Haves

Driving adoption, performance, and retention
Strong judgment and root cause identification
Influencing dealership leadership
Balancing strategic thinking with execution
Mentoring and elevating others

Responsibilities

Own Dealer Performance: Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
Lead Activation & Performance: Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
Diagnose & Solve Root Causes: Identify underlying issues impacting performance and drive the right actions to improve results
Act as a Trusted Advisor: Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
Drive Growth & Stability: Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
Manage Performance: Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
Elevate the System: Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
Support the Team: Mentor and support DSMs to improve execution and overall team performance