Dealer Success Manager
About The Position
Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time. We’re a scrappy, curious, resourceful team that's united by a “work hard, play hard” mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We’ve also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone’s an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration. We’re looking for a hands-on Dealer Success Manager to partner closely with dealership teams and drive performance on the Curbee platform. In this role, you’ll work directly in the field to ensure dealers aren’t just live—but actively engaged and seeing real results. This isn’t a passive account management position; you’ll take ownership of adoption, utilization, and overall success. Your focus is simple: increase usage, strengthen engagement, and deliver measurable impact across your dealer portfolio.
Requirements
- Automotive experience (2+ years): Background in dealership operations, customer success, or dealer-facing roles
- Understanding of fixed ops: Familiarity with BDC, service workflows, and dealership operations
- Execution-focused: Ability to identify issues and drive follow-through to resolution
- Field-ready: Comfortable working onsite with dealership teams
- Strong communicator: Able to work across frontline staff and leadership effectively
- High ownership: Takes responsibility for outcomes and steps in where needed
- Adaptable: Comfortable operating in a fast-moving environment with ambiguity
Nice To Haves
- Driving engagement and adoption
- Simplifying complex problems into clear actions
- Building strong relationships with dealership teams
- Accountability internally on our team and with our clients
- Operating with urgency and focusing on results
Responsibilities
- Own Dealer Performance: Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
- Launch Dealers: Lead in-person launches across dealers to ensure teams are trained, aligned, and ready to execute
- Partner with Leadership: Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
- Drive Adoption: Support dealers post-launch, turning go-live into consistent usage across BDC and service teams
- Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
- Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
- Drive Execution: Deliver clear, actionable recommendations and follow through to ensure adoption
- Support Growth: Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities
Benefits
- Equity ownership (because we’re all in this together)
- Comprehensive benefits with unlimited PTO
- Referral incentives for new clients and internal employee hires
- The chance to make a massive impact on a small, fast-moving team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
