Senior Dealer Success Manager
About The Position
Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time. We’re looking for a highly experienced Senior Dealer Success Manager to own dealer performance and drive measurable results across a portfolio of Curbee partners. You’ll work directly with dealership leadership and frontline teams to ensure mobile service is fully operational, consistently utilized, and delivering sustained growth. You’ll operate with a high level of independence, using judgment and experience to diagnose issues, drive behavior change, and improve outcomes across multiple dealers. This is not a passive account management role. You are responsible for performance, growth, and stability across your portfolio. Your goal is to increase utilization, recover at-risk dealers, expand high-performing accounts, and elevate overall system performance.
Requirements
- Automotive experience (5+ years): Background in dealership operations, dealer success, or customer success
- Deep understanding of fixed ops: Strong knowledge of BDC, service workflows, and dealership operations
- Proven ability to drive behavior change: Experience influencing dealership teams and leadership to improve performance
- High autonomy: Comfortable operating independently in the field and making decisions
- Strong communicator: Able to work across frontline staff and leadership effectively
- High ownership: Takes responsibility for outcomes across a portfolio
- Adaptable: Comfortable operating in a fast-moving environment with ambiguity
Nice To Haves
- Driving adoption, performance, and retention
- Strong judgment and root cause identification
- Influencing dealership leadership
- Balancing strategic thinking with execution
- Mentoring and elevating others
Responsibilities
- Own Dealer Performance: Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
- Lead Activation & Performance: Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
- Diagnose & Solve Root Causes: Identify underlying issues impacting performance and drive the right actions to improve results
- Act as a Trusted Advisor: Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
- Drive Growth & Stability: Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
- Manage Performance: Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
- Elevate the System: Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
- Support the Team: Mentor and support DSMs to improve execution and overall team performance
Benefits
- Equity ownership (because we’re all in this together)
- Comprehensive benefits with unlimited PTO
- Referral incentives for new clients and internal employee hires
- The chance to make a massive impact on a small, fast-moving team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
