Senior Dealer Success Manager, Auto

Upstart Inc.•Chicago, IL

62d

About The Position

Upstart's Auto Retail Dealer Success team is the voice of the dealer-bringing their feedback straight to our product teams and shaping what we build next. We're not just managing relationships-we're building trusted partnerships that help dealerships grow while delivering game-changing financing experiences for car buyers. As the Senior Dealer Success Manager, you'll be the go-to expert for dealers in your market. You'll drive growth, onboard new partners, and serve as the ultimate product ambassador. You'll be responsible for driving retail growth by delivering retail contracts that meet borrower's needs and fuel dealer success. You'll be part consultant, part strategist, and part relationship-builder-all rolled into one..

Requirements

Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
Exceptional communicator who can build instant rapport and lasting trust
Love solving problems and thinking a few steps ahead
Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
Organized, self-motivated, and comfortable working independently
Can analyze data and clearly communicate trends, insights, and actions
Naturally curious and constantly learning from customers and market shifts
Thrive in fast-paced, startup-style environments and know how to roll with change

Nice To Haves

Experience in a startup or SaaS company
Experience in a dealer-facing role at an auto fintech
Bachelor's degree in Sales, Communications, or a related field

Responsibilities

Build and grow your market by meeting with dealership partners (both in-person and virtually)
Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
Lead smooth, hands-on onboarding and deliver engaging training sessions
Be your dealers' trusted advisor-solving problems, answering questions, and unlocking value
Partner with cross-functional teams to get dealers what they need, fast
Keep up-to-date, clean records of your dealer interactions in our customer success platform
Stay sharp on our product, competitive landscape, and market trends
Bring the voice of the dealer to our product and engineering teams-be the feedback loop!
Continuously seek out process improvements that drive better experiences for dealers and car buyers

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices