Senior CX Operations Analyst, Planning & Insights

LiveRamp • Little Rock, AR

1d • Hybrid

About The Position

We are seeking a Senior CX Operations Analyst, Planning & Insights to join our Customer Experience (CX) Strategy & Operations Team. In this role, you will partner closely with leaders across CX (Technical Support & Services) to drive operational rigor, deliver actionable insights, and support forward-looking planning. You will build scalable reporting and modeling frameworks, contribute to scenario planning, and support initiatives that improve efficiency and performance—including the implementation, measurement, and adoption of AI and automation to improve team productivity and operational efficiency. This is a high-visibility role for someone who enjoys combining data, business context, structured problem solving and cutting edge technology to improve how teams operate. This is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock.

Requirements

• 4–7 years of experience in Business Operations, FP&A, Strategy, Consulting or similar analytical roles
• Experience supporting customer-facing or post-sales organizations (Support, Services, Customer Success) is a plus
• Background in SaaS, technology, or data-driven environments preferred
• Advanced proficiency in Google Sheets (required)
• Building structured models from scratch
• Scenario and sensitivity analysis
• Capacity and demand modeling
• Comfortable working with data and large datasets
• Solid understanding of budgeting, forecasting, and unit economics
• Ability to connect operational drivers to financial outcomes
• Experience with long-range and annual planning processes
• Experience applying AI and workflow automation to business problems
• Eagerness to learn and experiment with new technologies
• Clear communicator who can translate data into insights
• Structured thinker with strong attention to detail
• Able to manage multiple priorities and operate in a fast-paced environment
• Collaborative and low-ego team player with a bias for action

Nice To Haves

• Experience with BI tools (e.g. Tableau), SQL or similar querying tools is a plus

Responsibilities

• Operational Reporting & Insights Build and maintain core reporting for CX performance, including support, services, and productivity metrics
• Deliver clear, actionable insights to CX leaders to inform day-to-day and strategic decisions
• Monitor key trends and proactively flag risks and opportunities
• Connect reporting outputs to planning processes by ensuring metrics inform forecasting, capacity planning, and operational decision-making
• Financial & Operational Modeling Develop and maintain business models in Google Sheets to support:
• Headcount and capacity planning
• Demand forecasting
• Cost-to-serve analysis
• Support scenario planning and sensitivity analysis to evaluate business trade-offs
• Partner with FP&A to align operational plans with financial targets
• Process Improvement & Automation Analyze existing CX processes to identify inefficiencies, opportunities for workflow automation and AI adoption
• Support the design and rollout of scalable improvements to tools, workflows, and reporting, including AI driven initiatives
• Support implementation, quantify impact and track ROI of operational improvements
• Define success metrics and track adoption of AI-driven solutions across CX teams
• Measure and quantify the impact of AI and automation initiatives (e.g., productivity gains, cost reduction, cycle time improvements)
• Cross-Functional Collaboration Partner across CX, Finance, RevOps, Data, Business Technology and Product teams
• Translate business needs into structured analyses and recommendations
• Communicate findings clearly to both technical and non-technical stakeholders

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed