Senior Customer Support Specialist

Xylem•Indianapolis, IN

6d•$20 - $26

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Customer Support Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! The Role: The Customer Support Specialist will be responsible for order processing and sales related support to both internal and external customers. In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting, to order delivery, and invoicing. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

Requirements

High School Diploma or equivalent
3+ Years equivalent work experience and has conceptual knowledge of fundamental theories, principles and practices such as : Billing ( AR/AP)
Order Entry and Order Management
ERP/ CRM experience, AS 400 preferred
Customer Service experience
Proficient in Microsoft Office suite

Responsibilities

Order Management: Accurately processes product and service orders received from the sales team or directly from customers, ranging from quick-ship items to more complex, long-cycle orders.
Backlog Review: Proactively monitors and updates the order backlog to ensure all order details remain accurate and current.
Communication: Delivers timely updates on order status, changes, and issues to all relevant stakeholders.
Cross-Functional Coordination: Collaborates with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations.
Documentation Management: Maintains digital customer files, including sales contracts and supporting documentation.
Customer Billing Resolution: Investigates and resolves customer billing inquiries or disputes referred by the A/R collections team.
Sales Support: Provides pricing and availability information, prepares formal quotations, and supports standard and select specialty products and services throughout the pre- and post-order process.