Customer Support Specialist
Alphabe Insight Inc•Madison, WI
8d•$48,000 - $52,000
About The Position
We are seeking a Customer Support Specialist who will serve as a trusted point of contact for clients and customers. This role involves providing clear, accurate, and timely support across various communication channels, ensuring every interaction reflects the high standards of CatchVibe Voice. The ideal candidate is organized, proactive, and dedicated to delivering exceptional service in a fast-paced environment.
Requirements
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and maintain attention to detail.
- Professional writing and problem-solving abilities.
- Comfortable working independently and within team structures.
- Adaptable, reliable, and committed to delivering quality service.
Responsibilities
- Deliver professional and courteous customer support via phone, email, and internal systems.
- Manage inquiries, resolve concerns, and provide accurate information based on company guidelines.
- Maintain detailed and organized records of customer interactions.
- Collaborate with internal teams to ensure efficient and coordinated service delivery.
- Uphold CatchVibe Voice’s service standards and contribute to a positive customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
Benefits
- Opportunities for career growth and advancement.
- Skill-development and professional training programs.
- Supportive and structured work environment.
- Full-time position with consistent scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
