4.1-O Senior Customer Success Manager - Oil & Gas

Field AI • Irvine, CA

10d

About The Position

Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications. We are seeking a dedicated and proactive Senior Customer Success Manager (Sr. CSM) to serve as the primary point of contact between Field AI and our enterprise clients . In this high-impact role, you’ll foster strong, long-term partnerships and ensure that customers achieve measurable outcomes through our cutting-edge robotic solutions . As a Sr. CSM, you will be responsible for managing a portfolio of strategic accounts , deeply understanding client needs, and coordinating with internal teams to deliver timely and effective solutions. You'll handle client inquiries, resolve issues efficiently, and work to ensure customer satisfaction at every touchpoint. Your work will directly influence customer retention, expansion, and overall success . Key to this role is your ability to identify opportunities for growth and upselling , while also optimizing user adoption and proactively protecting against churn. You’ll collaborate closely with Engineering, Product, and Sales to advocate for customer priorities and continuously improve the customer experience.

Requirements

• Bachelor’s degree in Business, Engineering or related field
• 5+ years of experience in customer success, account management or similar customer facing roles
• Excellent communication skills, including strong verbal and written skills as well as presentation skills
• Sales and negotiation skills, ability to identify sales opportunities and negotiate effectively
• Customer service skills provide excellent customer support and build rapport with clients
• Problem solving skills, identify and resolve client issues efficiently and effectively
• Project management skills, coordinate tasks, manage timelines and ensure timely delivery of solutions
• Analytical skills, analyze data, identify trends and make informed decisions.
• Technical and Industry Knowledge: Must be familiar with daily field activities in Oil and gas industry
• Basic understanding of Monitoring and automation systems, SCADA, DCS, RTUs
• Know-how on real time data is used for safety, efficiency and downtime prevention in oil and gas industry

Responsibilities

• Relationship Building: Develop and maintain strong and long-lasting relationships with clients
• Client Needs Management: Understand client requirements, anticipate their needs and ensure their satisfaction
• Internal Coordination: Collaborate with various internal teams (Sales, Marketing, Product development, Technology development, etc.) to deliver solutions and meet client expectations
• Account Growth : Identify opportunities for account expansion, upsell and cross sell
• Communication and Reporting: Effectively communicate with clients, provide regular updates and prepare detailed reports on account performance
• Issue resolution : Address client concerns and resolve issues promptly and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees