Senior Customer Service Representative - Treasurer's Office

Bernalillo County•Albuquerque, NM

2d•$19 - $27

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Customer Service Representative Senior receives and responds to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generates work orders and requires follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls. FUNCTIONAL AREA: TREASURER Customer Service Representative Senior researches various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.

Requirements

High School Diploma or GED
Two (2) years of work experience in clerical or office administration setting or related field.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Employee must successfully complete the post-offer employment medical examination and background investigation.
Employee must comply with the safety guidelines of the County.
Employee must complete required FEMA training(s) as assigned to position.
Conduct after-hours on-call phone duties as assigned

Responsibilities

Conducts detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects.
Communicates findings to taxpayers and prepares reports for department administration.
Maintains confidential taxpayer files and documents.
Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
Monitors and verify source documents in processing tax and miscellaneous payments.
Calculates interest and penalty charges on delinquent accounts.
Researches and prepares payment adjustment forms for tax refunds and re-applies.
Performs tax prepayments tasks.
Researches and prepare tax release documents for Manufactured/Mobile home liens and releases.
Processes Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization.
Researches, processes, completes, reviews, and maintains necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
Assists with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions.
Processes, prepares, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
Responds to tax roll and tax related questions both orally and in writing.
Reviews and verifies system entries and information on data processed reports.
Performs varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
Assists in the training of personnel.