Senior Customer Service Coordinator

Nippon Express USA • Hayward, CA

1d • $23 - $26 • Onsite

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.
Responsibilities
Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales or warehouse.
Customer inquiry response and research
Business support including bookings, board tracking, maintaining work profiles and rates
Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
Communicate with internal and/or external sources to secure information
General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
Update and maintain work profiles and rates per management’s updated information
Handle other job assignments as determined by the direct supervisor
Salary:
Salary Range - $23 - $26 per hour
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Requirements

• 2 or more years department or industry experience
• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – PowerPoint, Word, and Excel

Responsibilities

• Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch.
• Customer inquiry response and research
• Business support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
• Communicate with internal and/or external sources to secure information
• General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
• Update and maintain work profiles and rates per management’s updated information
• Handle other job assignments as determined by the direct supervisor

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees