Customer Service Coordinator

ALLIED MACHINE & ENGINEERING • Dover, OH

1d • Onsite

About The Position

The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Requirements

• High school diploma or equivalent.

Nice To Haves

• Customer service experience preferred.
• Data entry experience preferred.
• Experience using ERP and CRM systems preferred.

Responsibilities

• Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
• Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
• Maintains accurate records of customer interactions and transactions.
• Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
• Coordinates shipments to ensure customer satisfaction.
• Prepares necessary reports for customer service department.
• Performs other related duties as assigned.

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program
• Opportunities to interact with company leadership
• Local discounts at Pulp and other area businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees