Customer Service Coordinator

Martin Brower • Toa Baja, PR

9h

About The Position

The Customer Service Coordinator plays a key role in ensuring that customers receive the highest level of service and support. This position serves as a liaison between customers and the organization, addressing inquiries, resolving issues, and facilitating effective communication.

Requirements

• Bachelor’s Degree in business administration or related field and five 5+ years of experience in the food industry and 0-1 years of supervisory experience
• Three (3) years or more administrative-type experience working with customers.
• Fully bilingual (Spanish-English)
• Proficiency in Microsoft Office 365, particularly Excel, Power Point and Outlook
• Demonstrated proficiency in other software programs such as WEB ordering systems
• Demonstrated problem – solving skills
• Detail-oriented, conscientious, and able to work independently
• Strong organizational and analytical skills
• Excellent verbal and written communications skills
• Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment

Responsibilities

• Coordinate day-to-day functions of restaurant services, including market communications, inventory control, and promotional activities, while acting as a liaison between centralized customer service, purchasing, and automated restaurant ordering systems for distribution center operations
• Develop and cascade customer communications, including newsletters, guides, new processes, and contingency plans
• Own credit and claims processes for the Distribution Center
• Collaborate with the Inventory Control Specialist to investigate inventory variances
• Establish and maintain connections with restaurant managers, vendors, and personnel in field office positions within the local market
• Act as a liaison between the customer, the Supply Chain Manager, and the Distribution Center
• Facilitate alignment among our internal stakeholders regarding customer communications, ensuring that changes to processes and procedures are communicated effectively
• Guarantee compliance with quality procedures during the delivery process
• Other projects or duties as assigned

Benefits

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level