Senior Customer Quality Engineer

3M • Maplewood, MN

21h • Onsite

About The Position

Senior Customer Quality Engineer Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You’ll Make in this Role As a Senior Customer Quality Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Acting as the global process owner for CBG’s customer and consumer complaint processes, serving as the subject matter expert of its systems and process Supporting and interacting with customers and consumers through complaint investigations, resolution, and trending including monthly Quality Dashboard reports Managing customer audit requests which may require escalation of critical audit ratings/findings and corrective actions and audit follow-up and closure to ensure business continuity Collaborating with the central QMS team to represent CBG in the development and implementation of standardized quality management system processes Driving continual improvement in existing CBG processes. Strengthening the quality management system by helping set project objectives and priorities with a strong focus on quality. Identifying and evaluating opportunities to improve processes and systems while proposing and testing enhancement ideas.

Requirements

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) years of combined experience in Quality Engineering, Quality Management Systems, Customer Audits, Product Quality Complaints, and Supplier Management within a private, public, government, or military environment
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Capacity to adapt different problem-solving techniques and project management tools to solve complex issues
• Expertise to provide subject matter guidance to a wide variety of functions and experience levels
• Ability to influence others on best practices or optimal resolution options
• Master’s degree or higher (completed and verified prior to start) from an accredited institution
• Experience working with ISO9001:2015
• Experience working with suppliers in a quality improvement capacity
• Experience training people
• Manufacturing experience
• ASQ certification

Responsibilities

• Acting as the global process owner for CBG’s customer and consumer complaint processes, serving as the subject matter expert of its systems and process
• Supporting and interacting with customers and consumers through complaint investigations, resolution, and trending including monthly Quality Dashboard reports
• Managing customer audit requests which may require escalation of critical audit ratings/findings and corrective actions and audit follow-up and closure to ensure business continuity
• Collaborating with the central QMS team to represent CBG in the development and implementation of standardized quality management system processes
• Driving continual improvement in existing CBG processes.
• Strengthening the quality management system by helping set project objectives and priorities with a strong focus on quality.
• Identifying and evaluating opportunities to improve processes and systems while proposing and testing enhancement ideas.

Benefits

• 3M offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior