Senior Customer Operations Specialist

Land O'Lakes • Pierre, SD

6h • $27 - $30

About The Position

As a Senior Customer Operations Specialist , you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs. Join our team to become part of a member-owned co-op that is Rooted In Tomorrow. This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Requirements

• Must be 18 years or older
• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Must be agile and adept at multi-tasking and changing priorities quickly.
• Attention to detail is a must.

Nice To Haves

• Ten years of general office or related experience preferred.
• Warehouse and agriculture related experience.
• Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems.
• Post high school education preferred.

Responsibilities

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers and other Winfield United Facilities. This would include communication via calls or emails, updating customers and other locations on delivery ETAs, order statuses, etc. You will directly communicate with drivers and warehouse staff. You will be assisting drivers for inbound and outbound orders, assigning them to dock doors and processing paperwork. You will also communicate with carriers to schedule inbound and outbound appointments. You will support the warehouse operations by planning orders, printing pick tickets, BOL’s and prioritizing workflow. You will also support warehouse staff by trouble shooting orders.
• Inventory Management: You will be responsible for entering accurate orders and verifying orders that have been picked and staged. You may be asked to complete cycle counts to support accurate inventory.
• Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: you will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: you will responsible for following all general safety rules and supporting a safe work environment.
• Other : Other duties will be assigned as needed for the site’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED