Customer Operations Specialist

Hiossen • Dallas, TX

1d

About The Position

Supports customer operations by handling escalated and non-routine customer issues related to billing, credits, returns, and claims in a professional and timely manner. Reviews recurring customer service and operational issues and assists in identifying opportunities for process improvement in coordination with Customer Service, Sales, and Finance departments. Works collaboratively with Hiossen Finance Department, Corporate departments, Branch and Regional offices to resolve customer-related operational issues. Assists in documenting and maintaining standard operating procedures related to customer operations, billing, and returns. Serves as a point of contact for internal teams regarding customer operations–related questions and issue resolution. Supports development and maintenance of training materials and reference documents for Customer Service and administrative staff. Monitors and reports trends related to customer issues, billing discrepancies, and returns as directed by management. Maintains working knowledge of Hiossen products, policies, procedures, and applicable systems related to customer operations. Prepares and submits reports as directed by the Regional Sales Manager, Branch Manager, or other designated management. Provides Sales Support as needed, including coordination with Sales Representatives on customer follow-ups, quote preparation assistance, account documentation, and internal communication related to customer accounts. May participate in limited Inside Sales activities such as proactive customer outreach, order follow-up, promotion communication, and assisting with sales initiatives as directed by management. Performs other related duties as assigned or required.

Requirements

• Demonstrated ability to provide excellent customer service and resolve complex customer issues
• Working knowledge of billing, returns, credits, and claims processes
• Strong organizational and communication skills
• Ability to work effectively with cross-functional teams
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• High School Diploma or equivalent required
• Minimum of 3–5 years of experience in customer service, customer operations, billing, or administrative support in a sales or service office environment
• Bilingual in English and Korean required (if applicable)

Nice To Haves

• Experience with ERP systems and internal tracking systems preferred
• Experience in dental, medical, or healthcare-related industries preferred

Responsibilities

• Supports customer operations by handling escalated and non-routine customer issues related to billing, credits, returns, and claims in a professional and timely manner.
• Reviews recurring customer service and operational issues and assists in identifying opportunities for process improvement in coordination with Customer Service, Sales, and Finance departments.
• Works collaboratively with Hiossen Finance Department, Corporate departments, Branch and Regional offices to resolve customer-related operational issues.
• Assists in documenting and maintaining standard operating procedures related to customer operations, billing, and returns.
• Serves as a point of contact for internal teams regarding customer operations–related questions and issue resolution.
• Supports development and maintenance of training materials and reference documents for Customer Service and administrative staff.
• Monitors and reports trends related to customer issues, billing discrepancies, and returns as directed by management.
• Maintains working knowledge of Hiossen products, policies, procedures, and applicable systems related to customer operations.
• Prepares and submits reports as directed by the Regional Sales Manager, Branch Manager, or other designated management.
• Provides Sales Support as needed, including coordination with Sales Representatives on customer follow-ups, quote preparation assistance, account documentation, and internal communication related to customer accounts.
• May participate in limited Inside Sales activities such as proactive customer outreach, order follow-up, promotion communication, and assisting with sales initiatives as directed by management.
• Performs other related duties as assigned or required.

Benefits

• Medical and Dental insurance
• Vision
• 100% Company sponsored Basic Life Insurance and AD&D
• 100% Company sponsored Short Term and Long Term Disability Insurance
• 100% Company sponsored 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED