Senior Customer Care Representative

Lineage • Chester, VA

1d • $22 - $24

About The Position

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. Ensure key performance indicators (KPI’s) of each customer are met.

Requirements

• High School diploma or GED may be required depending on facility
• 2 years customer service experience in warehousing and/or logistics environment
• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
• May require ability to work a flexible work schedule and shift, including weekends if needed, depending on facility

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Participate in projects and initiatives to improve customer care processes
• Partner with Inventory and Operations to research inventory discrepancies and misplacements
• Serve as lead for all import/export activities

Benefits

• On-the-job training
• Opportunities for growth and career advancement
• Benefits after 30 days of employment
• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED