Customer Care Representative

Booz Allen Hamilton•Norfolk, VA

About The Position

Customer Care Representative The Opportunity: Provide front-line customer service and support to employees and vendors on non-IT related issues. Apply basic principles, theories, and concepts and limited industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision. Due to the nature of work performed within this facility, U.S. citizenship is required.

Requirements

2+ years of experience in customer service
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners and the business sectors to improve delivery
HS diploma or GED
U.S. citizenship is required

Nice To Haves

Experience working in a Help Desk or Contact Center environment
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of excellent listening skills
Possession of excellent research and problem-solving skills
Bachelor's degree

Responsibilities

Provide front-line customer service and support to employees and vendors on non-IT related issues.
Apply basic principles, theories, and concepts and limited industry knowledge.
Solve routine problems of limited scope and complexity.
Refer more complex issues to higher levels.
Work under direct supervision.

Benefits

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
dependent care
recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

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