Customer Care Representative

HABASIT AMERICA INC • Suwanee, GA

8d

About The Position

As a Customer Care Representative at Habasit, you will assist customers by processing orders, handling quotes, and resolving inquiries. You'll communicate regularly with customers to keep them updated on their orders and work with internal teams to address any challenges. Your role is key to ensuring smooth operations and maintaining customer satisfaction in our fast-paced industry.

Nice To Haves

• High Competency with MS Word, Excel, PowerPoint, and CRM Applications
• High Competency with customer service inquiries
• Bachelor's Degree in Business Administration, Marketing, or a related field
• 5 years experience in customer service, sales, and/or marketing
• 2 years experience with ERP software

Responsibilities

• Provide professional, friendly customer assistance and resolve inquiries or complaints.
• Process customer orders and quotes accurately and on time.
• Proactively communicate order status, lead times, and delays to customers.
• Address and resolve customer inquiries, such as out-of-stock situations or order discrepancies.
• Handle returns, generate RMAs, and process corrective orders when needed.
• Collaborate with internal teams, including production and shipping, to meet customer needs.
• Support sales teams by assisting with customer requests and providing updates.
• Identify opportunities to upsell or offer additional products to customers.
• Manage relationships with key customer accounts.
• Maintain thorough knowledge of company products, policies, and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Tuition assistance
• Disability insurance
• Competitive 401(k) with 100% employer match up to a 6% contribution
• Gym membership reimbursement
• Generous number of paid time off (PTO) days
• A family-like atmosphere where your voice is heard
• A sense of accomplishment in your daily work
• Opportunities for promotions and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level