Customer Care Representative

Amazon

8d•$17 - $21•Remote

About The Position

As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements. #everydaybetter

Requirements

High school or equivalent diploma
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Submit and pass a pre-employment drug test in order to be considered

Nice To Haves

1+ years of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member

Responsibilities

Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each interaction
Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide best-in-class service experience for our customers while working in a fast-paced environment
Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with them
Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy