Customer Care Representative

RJ Young • Nashville, TN

1d

About The Position

As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests; playing an essential role in maintaining high levels of customer satisfaction.

Requirements

• High School Diploma required
• Strong verbal and written communication skills
• Active listening and conflict resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and problem-solving skills
• Empathy, adaptability, and the ability to remain calm under pressure
• Ability to sit at a computer for extended periods of time

Nice To Haves

• Customer service experience preferred
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred

Responsibilities

• Field inbound calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Research and identify effective solutions to customer issues
• Enter incoming service and supply requests accurately
• Follow up with customers as needed to ensure resolution
• Collaborate with internal teams to address customer needs
• Perform additional duties as assigned by the Customer Care Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees