Customer Care Representative

McKesson•Mason, OH

9d•$15 - $25

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Aesthetics Customer Care Representative The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned Salesforce cases in their queue within SLA and manage any stretch projects or assignments as given to them by their supervisor. As a frontline customer-facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.

Requirements

High School Diploma / College Degree Preferred
General Computer and Keyboarding Skills
Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
Ability to Multitask
Ability to thrive under pressure in a fast-paced environment
Ability to work within given Schedule Adherence tolerances
Well Spoken and a Clear Communicator
Customer Service Experience Preferred
Works well in a team driven environment
Strong Sense of Urgency
Shift Hours: 10am – 7pm CST (Monday – Friday)

Responsibilities

Enters Customer orders received via phone and email.
Receives calls via assigned call queues.
Monitors assigned email to case Salesforce queues.
Ensures that the assigned queues are worked on a regular basis.
Answers Phones and Assists Customers with concerns as needed.
Aids customers with returns process initiation.
Answers shipping and delivery questions.
Contacting Master Data Collections Dept/Finance to remove blocks from the account.
Initiating new account set-up or assisting with various account updates.
Directs customers to proper departments when questions are outside of their assigned scope of business.
Completes ongoing training as assigned.
Complete assigned training courses in a timely manner.
Participates as an active member of assigned team.
Tracking packages.
Running license block reports.
Active participant in team meetings.
Prepares for monthly 1:1’s with supervisor.