Senior Customer Activation Manager | Partnerships

Ramp•New York, NY

12d

About The Position

Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

Requirements

Minimum 5 years of experience in Partner Success
Fluency with partner ecosystem operations
Exceptional project management and time management
Excellent verbal and written communication
Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customer needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Nice To Haves

Experience with accounting partners, Private Equity, and/ or Venture Capital
Experience contributing to the development and growth of new teams
Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
Experience with financial services sales
Experience at a high-growth startup

Responsibilities

Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale