Senior CRM Analyst - Digital Learning - UTK
About The Position
The Senior CRM Analyst supports Digital Learning's strategic mission and vision through the implementation and management of the department's Salesforce platform. This position is responsible for conducting business and systems analysis, solution oversight, and configuration, development, and implementation of changes within the Salesforce platform. This position is also responsible for researching new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud. The person in this role must also work in lockstep with Digital Learning’s units, campus partners, and external vendors and is key to providing high quality support and strategy to ensure the sustainability and success of Digital Learning's Salesforce platform.
Responsibilities
- Conducting business and systems analysis
- Solution oversight
- Configuration, development, and implementation of changes within the Salesforce platform
- Researching new emerging technologies with regards to Salesforce Education Cloud, Data Cloud, and Marketing Cloud
- Work in lockstep with Digital Learning’s units, campus partners, and external vendors
- Providing high quality support and strategy to ensure the sustainability and success of Digital Learning's Salesforce platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
