Senior Creative Account Manager

Brilliant

2d•Remote

About The Position

Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. They curate, produce, and help companies distribute memorable branded merchandise and custom products, including press kits, welcome gifts for new employees, merchandise sets for product launches, or popular giveaways. As a full-service partner, Brilliant offers product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution. Their proprietary systems provide clients with instantaneous access to real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations like Salesforce, Workday, and Zapier. The Senior Creative Account Manager is a relationship-builder who deeply understands clients’ business goals and proactively brings smart, scalable gifting strategies to life. This role combines sales leadership, creative thinking, and a strong command of Brilliant’s gifting solutions to drive growth, strengthen partnerships, and deliver exceptional client experiences. The manager will own client relationships and project success from concept to delivery, independently guiding complex gifting campaigns while ensuring clarity and collaboration across all functions. They serve as a trusted gifting advisor to both enterprise-level clients and internal teams, spotting opportunities, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success.

Requirements

4+ years in client-facing roles such as Account Management, Customer Success, or Sales.
Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
Strong communication skills — clear, direct, and flexible based on who you’re talking to.
Highly organized and detail-oriented — able to juggle multiple priorities and deadlines in a fast-paced environment with strong follow-through.
Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems.
Business-minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks.
Positive, solutions-oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others.

Responsibilities

Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance.
Manage a wide variety of clients, effectively adapt and prioritize various clients needs.
Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.
Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs.