Senior Corporate Service Advisor

Schneider National Inc. • Phoenix, AZ

83d • Onsite

About The Position

Schneider is seeking a Senior Corporate Service Advisor in Phoenix, AZ to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Corporate Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization.

Requirements

• Technical degree in diesel technology preferred but not required.
• 1-2 years of diesel or automotive repair experience.
• Knowledge of DOT regulations.
• Effective written and verbal communication skills.
• Able to work in a fast-paced environment.

Nice To Haves

• Technical degree in diesel technology preferred but not required.

Responsibilities

• Respond to incoming calls and messages regarding equipment breakdowns and accidents.
• Provide guidance, coaching and analysis on breakdowns and repairs.
• Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions.
• Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality.
• Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts.
• Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency.
• Provide step-by-step guidance to drivers on maintenance procedures.
• Stay up to date on DOT regulations and Schneider-specific policies.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday).
• Tuition reimbursement.
• See full list of Fleet Maintenance Support benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Truck Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees