Senior Service Advisor
About The Position
The Service Consultant is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Benefits of Working at Swickard: Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team. Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. Ongoing training and support We are an Equal Opportunity Employer and value diversity and inclusion at our company. Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan – invest in your future! PTO and paid Holidays About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Requirements
- 1+ years of previous Service Advisor Experience required
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Strong understanding of automotive terminology and mechanical principles.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
- Customer service focuses on building trust and rapport.
- Ability to actively listen, identify customer needs, and address concerns effectively.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficient in computer skills and dealership management software (DMS).
- Ability to work independently and as part of a team.
- A valid driver's license may be required.
Responsibilities
- Own the guest experience from check-in to follow-up, building trust through clear, honest communication.
- Write accurate service orders by identifying concerns, performing basic inspections or road tests when needed, and documenting approved work.
- Present repair recommendations clearly, explaining options, timelines, and costs in plain language and securing authorization.
- Serve as the bridge between guests and technicians, ensuring concerns are understood and repairs are done right the first time.
- Manage workflow and expectations, tracking vehicle progress and keeping guests informed throughout the repair process.
- Review completed work and invoices with guests, explaining repairs performed and future service needs.
- Support efficient service operations, including parts coordination, accurate billing, and adherence to safety and shop standards.
Benefits
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan – invest in your future!
- PTO and paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
