Senior Continuous Improvement Facilitator - Denver International Airport

City and County of Denver • Denver, CO

11d • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. The Culture & Strategy Division is currently seeking an influential and passionate leader to join the team as a Lead Continuous Improvement Facilitator. As part of the DEN Chief of Staff portfolio, the Culture & Strategy Division is responsible for leading DEN’s efforts in the following areas impacting the entire organization, including our stakeholders: (1) Strategy & Innovation; (2) Airport Access & Business Opportunity; and (3) Strategic Outreach & Engagement. As the Senior Continuous Improvement Facilitator, you will lead division-level problem-solving workshops to support DEN’s long-term strategic plans, Vision 100 and Operation 2045. Reporting to the Manager of Continuous Improvement within the Strategy and Innovation team, you will strengthen operational performance by facilitating high-impact improvement efforts, delivering training and providing limited coaching to help employees apply continuous improvement practices in their day-to-day work.

Requirements

• Education requirement: Bachelor's Degree.
• Experience Requirement: Three (3) years of professional level experience consulting with management providing expertise in process improvement techniques to achieve department/agency objectives and which includes applying organization and business knowledge to market and communicate the benefits of Continuous Improvement and operates with substantial latitude for independent action or decision.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: None
• FBI Background Check FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.

Nice To Haves

• Demonstrated experience as a skilled facilitator, including teaching, coaching, and/or leading complex group sessions, with a proven record of strong outcomes.
• Adaptability to a wide range of operational environments across DEN’s diverse and fast-paced landscape.
• Strong interpersonal skills with the ability to relate to employees in many different professions and levels.
• Ability to build trust, maintain focus, and create an environment where all participants feel comfortable contributing.
• Willing and able to travel to various locations, both on-site and offsite, as required

Responsibilities

• Lead and facilitate problem-solving workshops for teams and divisions, helping them apply structured continuous improvement methods to address operational challenges in alignment with Strategic Vision 100 and Operation 2045 priorities.
• Develop and deliver training and education on Continuous Improvement methodologies, including leading the Green Belt Certification Program, which teaches employees to solve problems using the Plan–Do–Check–Act methodology.
• Act as an internal consultant and coach to front-line leaders, guiding them in applying continuous improvement practices and enabling them to extend these methods across their teams and day-to-day operations.
• Seek and apply continuous improvement methods that meet organizational needs, supporting a culture of continuous improvement across DEN.
• Provide follow-up after events to monitor planned improvements, and use appropriate measurement and analysis to document progress and results through accurate data indicators.
• Incorporate equity, diversity, inclusion, and accessibility principles into continuous improvement efforts to ensure outcomes are inclusive and reflect the value of all stakeholders and perspectives.
• Perform other related duties as assigned or requested, including special projects.

Benefits

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level